General Agency Terms and Conditions

Porta Holiday

By making a reservation with PHO Licencia Mallorca S.L.U (hereinafter Porta Holiday) the customer accepts the following 'Terms and Conditions':

Reservations must be made in writing, by email or fax. Porta Holiday shall confirm the reservation in writing via the same means. The customer must honour the number or guests and animals confirmed in the reservation.

The prices that are valid for a reservation shall always be those published on the website at the time it is made. 

Porta Holiday reserves the right to publish last-minute offers without prior notification and at their convenience. Therefore, the customer may not request a discount or price reduction after the reservation is confirmed.

The descriptions, photos and other information published on the Porta Holiday website reflect the characteristics of each property at the time they were uploaded on our website. Furthermore, Porta Holiday hereby undertakes to update such information inasmuch as possible. Therefore, the information and the published photos may change without prior notification. Porta Holiday shall not be held liable for possible changes to the furnishings or appliances that may take place between the reservation being confirmed and the customer arriving at the property. 

Porta Holiday shall not be held liable for possible modifications arising from force majeure, such as strikes, wars, earthquakes, power or water supply cuts, storms, works performed in close proximity to the property and other circumstances that were unforeseeable at the time the reservation was made. 

Neither shall Porta Holiday be held liable for electrical appliances, heating systems, air conditioning systems, the swimming pool or the internet, etc. not working properly. While Porta Holiday regularly checks that the equipment at each property is working, this ultimately depends on the owner of the property. If the customer discovers that any piece of equipment does not work properly, they must contact Porta Holiday immediately, in order for the owner of the property to resolve the issue. Despite the foregoing, the customer must bear in mind that there will be a period of time between the issue being detected and it being resolved. Thus, Porta Holiday shall not pay or be held liable for potential complaints arising from the equipment not working properly subsequent to the guest checking out from the property. 

The customer shall be liable for the proper use of the property, including the objects located inside the property, such as electrical appliances, furnishings, etc., and outside of the property, such as the swimming pool, barbeque, etc. 

Porta Holiday shall not be held liable for possible accidents that may take place during your stay, or robberies or thefts of any type of object located inside or outside of the contracted property. 

All complaints must be made in writing to the owner of the property or Porta Holiday.

The customer hereby undertakes to respect both the property and all the items located therein. In the event of a breakage or breakdown, the customer must contact the owner or Porta Holiday within a maximum period of 24 hours in order for such breakdown or breakage to be repaired. Furthermore, financial compensation may be claimed from the customer in the event that the breakage or breakdown is attributable to them.

Porta Holiday shall cancel the contract for the following reasons:

a) ...breakages or breakdowns arising from misuse by the customer or the accompanying parties thereof.
b) ...noises or disturbances suffered by neighbours and other people.
c) ...Failure to respect the rules that the owner imposes on their property, such as the hours at which the swimming pool can be used, use of the air-conditioning system, etc.
d) ...Failure to pay the remaining amount of the total reservation price at the time they are given the keys or failure to pay a deposit when required by the specific property.

In this case, the customer will lose the confirmation deposit.

the following cancellation charges apply :

for cancellation up to 60th day prior to departure: the deposit,
for cancellation from the 59th until 30th days before departure: 50% of the rent,
for cancellation from the 29th day prior to departure will be charged 90% of the rent.

We recomended that you take out travel insurance.

Arriving at the house are possible only in exceptional cases after consultation and with supplement.

In compliance with current legislation (article 12 Law 15/1999 13th December) regarding Personal data protection, we inform you that your personal data has been incorporated in an automatic file under the supervision and responsibility of the Top Villas Mallorca S.L. with the aim of attending all issues coming from the business relations maintained with you and the enterprise.You can exercise your rights of access, cancellation, modification and opposition under the shipment of a letter to the following address: C.Mar y Estany 45,1º– 07400 Alcudia (Illes Balears). If during the following 30 days you do not communicate the opposite, we will understand that your personal data has not been modified, and that you undertake to notify to us any variation on your personal information and that we have the consent to use your data with the aim of establishing a relation between both parts.

Porta Holiday Haed Office

Zentrale Porta Holiday

Porta Holiday
C./ Mar y Estany 45 -1º
E-07400 Alcudia
Tel. (GB) +34 971 54 62 27
Tel. (ES) +34 971 54 62 27