Frequently asked questions (FAQ)
Services for our guests
Answers to frequently asked questions about vacation rentals
If you can not find an answer to your question, please call us or send us an e-mail. We're here to help.
- How to rent a vacation property?
- How to transfer the property?
- What arrival and departure times are provided?
- Who is your contact in case of problems on the spot?
- Are linens and towels provided?
- Is it possible to use the property for overwintering?
- Is there a tourist tax on Majorca?
How to rent a vacation property?
In general, we recommend that you first choose a property on our website according to your preferences. We will be happy to assist you in your selection. If you are interested in a property, you can send a request and we can pre-reserve this property for 2 days and send you an offer.
Within 48 h hours, you can now confirm to us, if you want to book the property. In this case, you have to pay a deposit of 30% of the rent by bank transfer. Upon receipt of the deposit, we will send you a confirmation email. The final payment has to be made 5 weeks prior to arrival.
How to transfer the property?
Before arrival you will receive directions to the property or to an easy to find meeting place nearby. We ask you to inform us about the flight data with the exact travel times a week prior to your arrival.
What arrival and departure times are provided?
On arrival day the property is available the latest on 4 p.m.. Please ask us, if you wish to arrive earlier - depending on availability, this may be possible. On departure day the holiday property has to be vacated at 10 a.m.. Of course, you can also leave according to your wishes ealier than 10 a.m. and arrive after 4 p.m. For arrivals after 10 p.m. and departure times before 6 a.m. additional fees will accrue
Who is your contact in case of problems on the spot?
Also, for all questions around the holiday property, Porta Holiday is your contact. Inside, you will find guest information with the most important phone numbers. If you need medical assistance, you will also be afforded with English language support, on the phone number +34871959966.
Are linens and towels provided?
Bed linen and towels are usually available by default in every holiday property. On the website you will find more information under the "equipment furnitures" of each property.
Is it possible to use the property for overwintering?
Not all properties are suitable as a winter home. Even though, the weather may be much nicer than in northern Europe, it can be cold at night and not all properties have adequate heating. The selection of properties, which are suitable for a winter holiday, however, is sufficiently large. We will gladly advise you on the possibilities to spend a winter vacation or the entire winter on Mallorca.
Is there a tourist tax on Majorca?
Yes, the Balearic government introduces a tourist tax to the 1st of July 2016. The costs can range between 0,25 and 2,00 Euro per person and night. The exact amount is related to the kind of property, the length of the stay and the travel period. Children and teenager up to 16 years are exempted.
The tax must be paid by the owner of the holiday property. Please note that because of this you may be required to pay the tourist tax upon your arrival. Here you can also see the official legislation with price list.
Porta Holiday Head Office
C./ Mar y Estany 45 -1º
Tel. (GB) +44 2037 695 431
Tel. (ES) +34 671 332 232